Referral Scheme FAQs

How does the referral scheme work?

If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.

What counts as a new customer?

A new customer is a natural person who has not previously placed an order with us (a "Referee").

If the Referee has an account onour Website but has not previously placed an order on our Website then they are entitled to participate in the Referral Scheme through the referral link or code provided.

How long does it take to receive my reward for a referral?

Rewards will be received within 24 hours after the despatch date of your friend's order.

When will my awarded credit expire?

All rewarded credit that you receive will expire after 12 months.

Are there any restrictions which apply?

The Referee must place an order with a value of at least the minimum value as stated on our Website from time to time.

All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.

Any credit generated from the Referral Scheme may only be spent on our Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.

You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee cancels their order for any reason within 3 days of it being dispatched, you will not qualify for any credit. You will receive your credit in the default currency of our Website.